Return & Refund Policy

1. 30-Day Return Policy

You may request a return within 30 days of the date your order was delivered.

To qualify for a return, the product must:

• Be unused and in new condition.
• Be in its original packaging.
• Include all original accessories, instructions, and components.
• Not show signs of use, damage, alteration, or excessive handling.
• Be returned with proof of purchase or order information.

We reserve the right to refuse a return if the product does not meet these requirements.

2. Products That Cannot Be Returned

For health, safety, and hygiene reasons, certain products may not be eligible for return once opened or used. These may include:

• Compression garments or other worn products.
• Athletic or kinesiology tape once opened.
• Topical creams, gels, balms, lotions, or similar products once opened.
• Personal-use or hygiene-sensitive products.
• Products that have been used for exercise, rehabilitation, treatment, or recovery.
• Clearance, closeout, or final-sale products when identified as such at the time of purchase.
• Customized or specially ordered products.

If you are unsure whether an item can be returned, please contact customer service before opening or using the product.

3. Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Please provide:

• Your order number.
• A description of the problem.
• Photographs of the product and packaging when applicable.

If the product is confirmed to be defective, damaged during shipment, or incorrectly shipped, we may provide a replacement, exchange, or full refund, including applicable return shipping costs.

4. Exchanges

If you received the wrong product or a defective product, we will work with you to arrange an exchange when the product is available. For size, color, or preference-based exchanges, the product must meet our standard return requirements. Additional shipping charges may apply.

5. Return Shipping

For returns due to customer preference, incorrect size, ordering the wrong product, or changing your mind, the customer is generally responsible for return shipping costs. If the return is the result of our error, a defective product, or damage that occurred during shipping, we will provide appropriate return-shipping assistance.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your return has been approved. Approved refunds will generally be issued to the original method of payment. Please allow several business days for your financial institution or payment provider to process the refund after it has been issued. Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, or a shipping-related problem.

7. Return Authorization

Please contact customer service before sending a product back. Unauthorized returns may be delayed or may not be accepted.

Customer Service: info@activerecovery360.com

Phone: (602) 726-0789

Please include your order number with your return.